Health Care stories

A Red-Letter Day
FUNNY, MEDICAL OFFICE, USA, WORDPLAY | HEALTHY | JUNE 10, 2021
I work in medical reception. Recently, we had to reschedule some patients from one doctor, and we had a nurse practitioner available that day to take the patients that the doctor couldn’t. I was on the phone with a patient, who was very (understandably) upset because there were no other medical doctors with immediate openings to see them.

Patient: *Frustrated* “I don’t care if it’s an MD or a PhD; I just need to see a doctor!”

While this situation in itself was far from funny, I had a hard time keeping myself from laughter. A couple of days before, my English teacher had gone on quite a tangent about how he doesn’t like being called “Doctor,” because, obviously, having a PhD in English, he is not medically qualified.

Teacher: “If you’re sick, I’m probably going to just let you die.”

Personally, no matter how bad my medical condition was, I’d take that NP over that PhD any day.

This Clerk Will Have You Feeling Blue
EMPLOYEES, GERMANY, LIARS/SCAMMERS, MONEY, PHARMACY | HEALTHY | JUNE 7, 2021
I hurt my knee really badly when I am about fourteen, and I have to get a bandage to wear during the day so as to not put too much strain on it. I get a prescription and am told it will be free.

I go to the pharmacy with my father and go ahead so he can park the car. I show my prescription.

Clerk: “Yes, let me get you fitted, and then you’ll pay sixteen euro for your bandage.”

Me: *Surprised* “But I was told it would be free.”

Clerk: “No, this is sixteen euro, sorry.”

My father comes in and I tell him what the clerk said. The clerk speaks up again.

Clerk: “We also have one that is free, but it would be a bit different.”

I ended up getting the one for free, and you know what the difference was? It was grey instead of blue. I was supposed to pay sixteen euro to have a bandage of a different color. I only realised much later that the clerk was trying to take advantage of my inexperience as a fourteen-year-old and only caved when my father came. I am still shocked at the audacity, years later.

He Officially Wins At Excuses
CHICAGO, FUNNY, HEALTH & BODY, ILLINOIS, MEDICAL OFFICE, USA | HEALTHY | JUNE 4, 2021
I graduated massage school in 1986 and promptly started working at a place in a very well-to-do town. We had acupuncture, chiropractic, and other modalities, as well as massage therapy.

I quickly developed a roster of regulars with standing weekly appointments. One particular fellow was my standing Tuesday 6:00 pm for years. He was always right on time, impeccably dressed, the model of a perfect executive. (Nice guy, too.)

But one Tuesday, [Regular] didn’t come in and didn’t call. With most people, I would have assumed they’d just flaked, but [Regular] had never flaked on anything in his life. I was concerned.

It turned out that [Regular] had gone in to have a lipoma removed — I knew he had it, of course — and during what should have been very minor surgery, his heart stopped. They had to resuscitate him.

He called the next day.

Regular: “Sorry I missed my appointment yesterday. I was dead.”

Best excuse EVER.

¡Que Embarazada!, Part 2
COLORADO, JERK, MEDICAL OFFICE, NURSES, USA | HEALTHY | JUNE 1, 2021
My friend has recently given birth to her daughter and is at the doctor’s office for the baby’s one-week checkup. She obviously hasn’t had her stomach “bounce” back yet. The nurse comes in and takes one look at her belly.

Nurse: “How are you already pregnant again! Didn’t you just give birth?!”

¡Que Embarazada!
CALIFORNIA, FRIENDS, HOME, PHONE, USA, WORDPLAY | FRIENDLY | FEBRUARY 17, 2020
(My dad has worked with a man from El Salvador for many years, and they have become close friends. When this friend first moved to the US, he took classes to improve his English skills, but in the meantime, the language barrier led to a lot of funny misunderstandings between him and my dad. They got used to laughing together about all the little ways both English and Spanish can be confusing. My dad learned a bit of Spanish from his friend but never enough to really understand a whole conversation. One Father’s Day, my dad thinks it would be nice to call his friend and wish him a happy holiday, and he thinks it would be extra nice to say it in Spanish.)

Dad: “Hey, I just wanted to wish you a happy Father’s Day! Feliz papa Dios!”

Friend: *laughing uncontrollably*

Dad: “What? Didn’t I say it right?”

Friend: “You meant, ‘Feliz Día del Padre.’ What you actually said was–” *pauses to laugh* “–’Happy potato God!’”

Dad: *laughing, too* “Well, I was pretty close!”

Friend: “‘Papá’ with the accent on the end means ‘dad,’ but the way you said it with the accent at the beginning, it means ‘potato.’ And ‘día’ means ‘day,’ but ‘Dios’ means ‘God’!”

Dad: *smiling, shrugs* “Well, at least you knew what I meant!”

Friend: “Somehow I always do!”

(Now it has become a tradition that my dad has to call his friend every year on Father’s Day and wish him “Happy Potato God!” When my sister and I call our dad on Father’s Day, we tell him the same.)

Since When Are Nurses Supposed To Care About Your Health?
HOSPITAL, IGNORING & INATTENTIVE, NURSES, THE NETHERLANDS | HEALTHY | MAY 29, 2021
I’m with my baby at the emergency room.

Nurse: “Would you like anything to drink?”

Me: “Yes, please. I would like a hot chocolate.”

A bit later, the nurse returns with a large cup and hands it to me.

Nurse: “Here! I brought you a fresh strawberry mango smoothie. Much better than that sewer drink.”

Me: “Oh, uh, thank you, but no, thank you. I—”

Nurse: “Nonsense! This is good for you with lots of vitamins. The doctor will be here soon. Tataaa!”

And she left the room. I’m allergic to fruit.

Clearly, Babies Fix Everything!
BAD BEHAVIOR, BIGOTRY, FRANCE, THERAPIST | HEALTHY | MAY 26, 2021
My husband decides to see a therapist to talk mostly about work burnout and how to deal with it. After their first meeting, he comes home looking extremely upset.

Me: “Are you okay?”

Husband: “I am never seeing that whack job again!”

Me: “Yikes! That bad? What happened?”

Husband: “We were going over what my home life is like and I told him you’ve been dealing with depression for almost your whole life… and he told me to get you pregnant so that you would be too busy to worry about yourself!”

Quacktose Intolerant
BIZARRE, DOCTOR/PHYSICIAN, HOSPITAL, LIARS/SCAMMERS, MEDICAL OFFICE, UK | HEALTHY | MAY 24, 2021
When I am a teenager, I have pain in my abdomen. After six months of running around different departments, it is established that I could be lactose intolerant.

Doctor: “I suggest you visit a dietitian to make sure everything goes okay as you cut milk out of your diet. Try [Dietitian] right here in the hospital.”

My mother and I agree. Red flags should have been apparent from the beginning.

We call to make the appointment.

Dietitian: “Do you want to be seen at the hospital or at my house? There are more options if I see you in my home.”

After verifying with our health insurance that they will accept this appointment and pay, my mother agrees to the appointment for me.

Dietitian: “Please bring along the pain meds that you have been taking and the soy milk you have replaced the regular milk with.”

On the day of the appointment, we sit down in what appears to be the dietitian’s living room. The dietitian gestures to something on the table.

Dietitian: “This is the Asyra machine which will measure your bioenergy field to establish what you can and can’t tolerate in your diet.”

I am doing my A-levels at this point with the hope of going to study veterinary medicine, and this sounds like nonsense to me, but being British and too polite to stop her, I allow her to carry on. She gets me to hold these electrodes which, apparently, is all I need to do.

My mother helpfully intervenes.

Mother: “But they are not plugged in.”

Confidence going down by the second, I do as asked and the machine starts to generate a wiggly line. As we go on, the dietitian starts going on about how, “The machine thinks this,” or, “The machine knows that,” making it seem that this machine is alive. Eyebrows continue to rise.

Her analysis says that I should be fine with milk but I should really avoid eggs and onions, which I know is complete rubbish as I have been on an exclusion diet for a couple of months and recently reintroduced eggs and onions into my diet with no issues at all.

Dietitian: “Can I test the milk and pills you brought along so I can see if they’re good for you?”

She first decides to test the soy milk, which is in a carton containing plastic which, as many primary school pupils will tell you, does not conduct electricity. She places the carton on top of a metal plate and runs the machine. She is horrified by the result.

Dietitian: “You should stop drinking this immediately; it is terrible for your system!”

Me: *Politely* “I’ve been drinking this milk for about three months and I have been feeling much better since then.”

She frowns for a second, trying to reconcile this.

Dietitian: “Well, the machine is calibrated to American soy milk, so maybe you can drink British soy milk without issues. Try to avoid it if you are in the States.”

“WTF?!” does not cover our thoughts at this point.

She moves onto my pain meds. I have two I am using and I have them in the same box for convenience. Again, the woman takes the box and plonks it on the plate.

Mother: “There are two in the box.”

She regrets saying this immediately. The dietitian sorts between the two and repeats the process. According to the machine, one is good and one won’t work for me. I do seem to be becoming slightly immune to one, so this seems correct, but she got them the wrong way around.

Now comes the sales pitch: apparently, the machine is telling her that my gut pH is too low and this needs to be rectified with probiotics. Normally, the bottle for a month would cost £200, but she is willing to give me a sample bottle for free. We accept without arguing, for simplicity.

Dietitian: “Do you have any questions?”

Me: “I’m really missing chocolate. When can I add that back into my diet?”

Dietitian: “You will have no issues with chocolate and can start eating it immediately.”

This is completely at odds with my exclusion diet. Basically, if I add more than one thing a week, I have to wait two weeks for any symptoms to clear before starting to add things again, possibly from scratch. Not going to happen.

We leave and I think there are two seconds of silence in the car before my mum and I burst out laughing.

Sometime later, we receive the report. Nowhere does it mention milk. In the meantime, I have taken a lactose tolerant test and it turns out I am about as intolerant as it is possible to be. Another highlight of the report is that radon gas — that radioactive gas that causes neighborhood evacuations when leaks are detected — is better for me than… carrots.

We turn to the hospital and complain about this woman and her quackery. However, they won’t do anything as the appointment occurred outside the hospital and they are not responsible, even though their doctor recommended her and she is an employee of the hospital. We also have a two-month battle with the insurance for them to pay her, even though they said they would before we went.

As a final note, we looked up this Asyra machine online. It turns out that in the US (and the UK), it is only licensed to measure skin resistance, and if it is used to measure anything else in the US, you can sue the doctor.

It was all a complete and utter waste of time, but it gave me a good story.

I Am Also Allergic To Inept Nurses
ARIZONA, BAD BEHAVIOR, CRIMINAL & ILLEGAL, MEDICAL OFFICE, NURSES, USA | HEALTHY | MAY 22, 2021
I have an allergy to the preservative in most vaccines and have a heart condition that makes the use of an epi-pen unsafe without direct medical observation afterward. Therefore, I’m unable to be vaccinated without being hospitalized to monitor my heart for up to a week after. Because of this, I do not get the flu vaccine ever.

I’m at the six-week follow-up after giving birth.

Nurse: “Will we be getting the flu shot today, as well?”

Me: “No, I don’t get vaccinations for medical reasons.”

Nurse: “But don’t you want to protect your baby? You know if you don’t get it he’ll have to get one.”

Me: “No. As I already said, I am not interested in the flu shot for medical reasons, and his pediatrician is fine with him not getting it, either, since everyone else he will be exposed to, other than me, will have their flu shot.”

Nurse: “Just because you’re afraid of needles, it doesn’t mean you can’t get it. They have a nose spray now, you know.”

The nurse continues to try to convince me to get the shot for another ten minutes by guilt-tripping me about endangering my baby and being a bad person for not getting it for “frivolous” reasons. Then, my OB comes in and shoos her away. After speaking with her, she sends the nurse back in to give me a birth control shot and a shot of an antihistamine just in case I have an allergic reaction to the preservative in the birth control. I turn around and pull my pants down for the shot and feel two sticks, only to hear:

Nurse: “See? That wasn’t so bad! You got your birth control and the flu shot in one go!”

Me: “DID YOU EVEN READ MY CHART?! I’M ALLERGIC TO THE PRESERVATIVE IN THE FLU SHOT! IT COULD KILL ME!”

The nurse didn’t even look like she cared. She just walked out, leaving me sobbing and trying to stay calm so I could get an epi shot before I stopped being able to breathe.

Thankfully, my OB was able to give me an epi shot within a few minutes of the flu shot, but I still spent a week in the hospital afterward. The good news is that the nurse lost her licenses and faced criminal charges.

Living On The Edge Vs. Driving Off Of It
BIZARRE, EDITORS' CHOICE, TOURISTS/TRAVEL | RIGHT | SEPTEMBER 11, 2009
Customer: “I get to drive my own buggy, right?”

Me: “Yep. Of course, you are guided, but that’s only because the instructors know where the cliffs are. You’ll be chasing one.”

Customer: “A guide? I’ll be chasing a guide? What if he goes over a cliff?”

Me: “Well, they always keep groups away from the cliffs.”

Customer: “But what if I want to go over a cliff?”

Me: “If that’s the case, I don’t think we can take a check for your damage deposit.”

Taking Account Of Your Actions, Part 2
CALL CENTER | RIGHT | JANUARY 25, 2013
(I have been recently hospitalized and underwent emergency surgery, and my husband and I lost a lot of work because of it. I’m a little behind on bills but doing what I can. I come to payment arrangements with multiple creditors, including one I have been continuing to receive phone calls from.)

Caller: “Hi, this is [Caller] from [Credit Card Company] looking for [My Name].”

Me: “Hi. Yeah, this is she. I think I know why you’re calling.”

Caller: “Yes, ma’am. I see here that—”

Me: “You know, I’ve been getting calls from just this company for almost two weeks. We have a payment arrangement. I’ve talked to just about every branch over there.”

Caller: “Yes, I understand—”

Me: “And you are still coming after me! I’m giving you what money I’ve got when I can! Don’t you even read the notes on the account before you call? Do you even know anything about this? Or are you just an air-headed vampire that doesn’t give a d*** whose blood you’re sucking out?”

Caller: “Ma’am, I am sorry to bother you, but I am calling regarding a broken agreement.”

Me: “Uh… pardon?”

Caller: “Yes, ma’am. It appears we tried to follow through on your previous payment agreement, but your bank indicates that checking account was closed. Have you changed banks recently?”

Me: “Um, yeah. I thought I changed everything over, though.”

Caller: “That’s understandable. There’s a lot to think about when opening new accounts. So I’m just calling to see if you wanted to reset the payment arrangement with your new account.”

Me: “Yes, absolutely!”

(After several minutes of setting up the new checking account with the credit card, during which time the caller was amazingly polite, funny, and understanding, we got everything straight. I then asked to speak to her supervisor.)

Supervisor: “Yes, ma’am! What can I do for you?”

Me: “I spoke with [Caller] and she was just amazing. I treated her like crap and she remained respectful and courteous. She was very professional and didn’t belittle me. She was awesome. In the end, I’m giving you money, and I’m happy about it. You have some great people over there. So please give her some recognition or something, because I was a b***, and I can’t say that I would’ve treated me as graciously as she did. Thumbs up, sir!”

Supervisor: “Thanks for the feedback. Have a great day, ma’am!”

(Suffice to say, that lesson was my Christmas present.)

Taking Account Of Your Actions
BANK | RIGHT | NOVEMBER 11, 2013
(I work in telephone banking for a major bank. In our system, we can see all of the customer’s call history, from wait time, last 20 calls, who the customer spoke to, and any notes left by previous bankers.)

Me: “Hello and welcome to [Bank]; my name is [Name]. How can I help you today?”

Customer: “Oh, thank f*** for that! Do you know how long I’ve been waiting? 35 f****** minutes! And all I wanted to do was check my balance on my credit card!”

(I can clearly see the customer has waited a total of 25 seconds from the start of his call to speak to me.)

Me: “I’m so sorry about any wait there, but you have come through fully identified, so thank you for putting in your customer number and access code. Now before I can—”

Customer: “Now you just f****** wait a minute. I’ve been waiting 35 minutes to speak to you, and you aren’t even going to apologize for making me wait? What kind of f****** s*** customer service are you lot running there? Huh?”

Me: “I’m sorry, sir; I did apologize for the wait that you experienced and I—”

Customer: “Get your f****** manager now! I don’t have to deal with this! I demand compensation for my time and phone charges! Get your manager!”

(I put the customer on hold and signal for a manager to take an escalated call. While I wait for my manager to arrive, I look at the customer history. I see that the customer has been with us for five years. He seems to call twice a year, and almost always demands to speak to a manager, repeatedly demanding compensation. He has been told by our relations department that they will not compensate him further because he has been given close to $2000 in refunded interest on his credit card over the five years. There is a special note from the head of the relations department simply saying ‘if customer threatens to close accounts, process request. Do not attempt win-back.’ I recap the call so far to my manager, and advise him about the notes from the relations department as well. Total wait for the caller has now been two minutes.)

Manager: “Hello, sir, my name is [Name] and I’m a manager. How can I help?”

Customer: “Well, hasn’t that taken you a f****** lifetime to answer?! I’m sick of this s***! I demand that I have interest repaid to my credit card or I’ll close all my accounts!”

Manager: “Sir, I’m not going to be able to repay the interest for you, as you’ve already had close to $2000 refunded to you over the past—”

Customer: “Well, then close my accounts! Close them now! If you can’t fulfill a simple request like that, f*** you and [Bank]! I’ll take my business elsewhere.”

Manager: “Sir, just so I have it clear: you are formally requesting for me to close out your accounts with [Bank] right now?”

Customer: “That’s what I f***** said; you people just—”

Manager: “Okay, sir, as requested all your accounts are now closed. The amount you had owing on your credit card has been automatically paid from your everyday account, leaving you a balance of $52.16, which I’ll post out to you as a check. I’m sorry you’ve chosen to leave [Bank], but I hope you have a wonderful day.”

Customer: “YOU CLOSED MY ACCOUNTS?! BUT I—”

Manager: “You requested for them to be close on a recorded phone call where you were asked to confirm your wishes. You aren’t scamming anymore FREE money from [Bank].”

Customer: “I…”

Manager: “Hello?”

Customer: *defeated* “I… err… I’ll… I’ll wait for my check.” *click*

Throwing Himself Away
BANK, IGNORING & INATTENTIVE, INSTANT KARMA, USA | RIGHT | JUNE 18, 2021
I’m working at an open-concept branch of a bank. This means the teller area has been converted into individual pods, with no wall, line, or anything separating customers from us. Technically, the area behind the pods is still off-limits to customers. However, there’s nothing to stop them from getting back there!

I have a customer who is trying to lean around my pod to see the computer.

Me: “Sir, please don’t do that.”

Customer: “Why?”

Me: “Because you could potentially see someone else’s personal information.”

Customer: “I was just trying to see if you had a trash can back there.”

He holds up a crumpled piece of paper.

Me: “I do. I’ll toss that for you.”

I hold my hand out to take the paper. He leans around the pod again.

Me: “Sir!”

Customer: “Ah, there it is. I’ll do it myself.”

Me: “Sir, this is a restricted area back here. I’ll take your trash for you.”

Customer: “Oh, nonsense. I’ll be fine!”

He walks around the pod and promptly trips on my support mat. He catches himself right before he face-plants and retreats to the front of the pod.

Me: “So, I’ll throw that away for you, then?”

Customer: *Sighs* “Yes, please.”

Have You Tried Dihydrogen Monoxide, Part 2
RESTAURANT | RIGHT | OCTOBER 28, 2011
(When a customer orders water at our restaurant, it shows up on their receipts as H2O.)

Customer: *loudly* “I think you’ve given me the wrong bill. You’ve charged me for H2O. I only had water!”

Me: *speechless*

Customer: “I want a refund. I’m not paying for something that I didn’t even have!”

(She carries on ranting for a couple of minutes until her friend points out to her in a surprisingly calm way that H2O is water.)

Customer: “Oh, is it?! I thought that was juice!” *slinks out looking embarrassed*

He’ll Be In The Afterlife After The Birth
CALIFORNIA, HOSPITAL, JERK, MARRIAGE & PARTNERS, USA | HEALTHY | OCTOBER 31, 2009
(It is Halloween. The hospital staff have put up decorations, but they’re minimal. I’m trying to wheel a patient who is in labor to the room she was assigned, along with her husband.)

Patient’s Husband: “We should put her in the room with the witch hanging over the door.”

Me: “I’m sorry. That room’s actually a different size. I’m supposed to take you to room 79.”

Patient’s Husband: “But that room has a ghost. She wants a witch.”

Me: “The only room we have with that decoration is half the size of this one, and doesn’t have all the same equipment in it. This is the room you paid for.”

Patient’s Husband: “It has to be a witch. She’s been real nasty all week.”

(As she hears her husband say this, the wife is looking less and less pleased. She is a week overdue, and has been in for false labor pains the past two weeks.)

Me: “That’s interesting, but there aren’t any decorations inside the room anyway. What is inside this room is a much wider space for the doctor and nurses to provide her with better care.”

Patient’s Husband: “She wants a witch, so put her in the room with the witch.”

(Finally, the patient has had enough and speaks up.)

Patient: “Shut up. I want to get this kid out in whatever room the people who know what they’re doing think is best, you dumb troll!”

A Gluten For Punishment, Part 2
OREGON, PORTLAND, SANDWICH SHOP, USA | RIGHT | JUNE 16, 2016
(I am in a sandwich shop waiting in line while the customer ahead of me orders.)

Customer: “Can I get a six-inch gluten-free bread?”

Employee: “Sure, no problem. Do you want me to toast the bread before I put the toppings on?”

(This is a standard offer for their gluten-free bread.)

Customer: “Yes.”

Employee: *after toasting* “So, what kind of sandwich are you having today?”

Customer: “Scrape off the gluten.”

Employee: “Ma’am?”

Customer: “I can see the gluten. The dark bits. Scrape them off.”

(The employee scrapes off the toasted bits of the bread.)

Customer: “I want [Sandwich].”

Employee: *puts the first type of meat on the bread*

Customer: “NO! Ham goes on the other side.”

Employee: *puts ham on the other side and starts putting on salami*

Customer: “No! Salami goes on last!”

(This goes on for each and every single thing the employee puts on the sub. The entire time he’s smiling like she’s the best customer in the world.)

Me: *after she makes her purchase and leaves* “Doesn’t she know it’s all going to the same place anyway? It tastes the same however you put it together.”

Employee: “Yes, it does.”

Me: “How do you put up with customers like that?”

Employee: “She’s a secret shopper. [Nearby Branch of the same company] told me she might come by today.”

Make The Yule-tide Gay
RETAIL | RIGHT | DECEMBER 25, 2014
(I am browsing the Christmas cards. Next to me is a man also looking at the cards. He has two different ‘for my brother and his boyfriend at Christmas’ cards in his hand, deciding which one he wants. A woman walks past.)

Woman: “Disgusting! They shouldn’t sell such filthy cards in this shop!”

Man: “Um…”

Woman: “It’s a sin! Political correctness gone mad! They should NOT be promoting queers!”

Man: “Er…”

Woman: “What sort of thing does that say to my children?”

Man: “It would say that I would like to say ‘Merry Christmas’ to my brother and his wonderful boyfriend, whom the whole family adores, and it would teach them tolerance and understanding of others.”

Woman: “Well!” *storms off*

Man: *sweetly* “Merry Christmas!”

Doesn’t Even Have To Massage The Truth
GROCERY STORE | RIGHT | MARCH 18, 2016
(I am working on register at a popular grocery store. I usually make jokes and puns with the customers, partly because it’s fun for the customers, but mostly because it’s fun for me.)

Me: “How are you today?”

Customer: “It’s a good day; I just got off work.”

Me: *jokingly* “Oh, just rub it in, why don’t you?”

Customer: “I do; I’m a masseuse.”

Doesn’t Even Have To Massage The Truth
GROCERY STORE | RIGHT | MARCH 18, 2016
(I am working on register at a popular grocery store. I usually make jokes and puns with the customers, partly because it’s fun for the customers, but mostly because it’s fun for me.)

Me: “How are you today?”

Customer: “It’s a good day; I just got off work.”

Me: *jokingly* “Oh, just rub it in, why don’t you?”

Customer: “I do; I’m a masseuse.”

Off-site And Out Of Sight
PARKING LOT | RIGHT | JUNE 1, 2011
(I work for an automated parking structure. Unfortunately, we don’t have access to the cameras at the entrances. All we know about a situation is what a customer tells us over the intercom system.)

Customer: “Hello?”

Me: “Hello, this is [company]. How can I help you?”

Customer: “Your machine is broken. It won’t take my credit card.”

Me: “Well, let’s see if I can help you. Please insert your ticket facing up, and then insert your credit card facing the same way.”

Customer: “Like this?”

Me: “I’m sorry, ma’am. I don’t have any cameras there, so I can’t see what direction you’re trying to insert your ticket.”

Customer: “Oh. Like this?”

Me: “Ma’am, I still can’t see you. Are you inserting the ticket facing up?”

Customer: “Like this?”

Me: “Ma’am, I can’t see you. Can you describe what the ticket looks like for me?”

*pause*

Customer: “Like this?”