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(Regrettably, our local university is the main reason that county STD rates are the second-highest in the state (the highest-ranking county is home to a naval base). Outbreaks are common and rather a grim joke with local healthcare providers. The county has purchased a new emergency radio system and one of their officers has arrived to train our staff on how to use the equipment.)

Instructor: “The great thing about this system is that it is linked to over two hundred towers, state-wide. This means that if you need to, you can communicate not only throughout the county, but with other jurisdictions as well. For example; let’s say you have to set up some kind of emergency clinic at the University for… I don’t know, what’s an epidemic that the students might experience there?”

Me: *without thinking* “Probably chlamydia.”

(My boss shushed me, but our director of nursing almost fell off her chair from laughing so hard.)


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Old 3 Weeks Ago   #881
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Name Change Approved

Australia, Hobart, Language & Words, Patients, Pharmacy, Tasmania | Healthy | May 4, 2018


(A customer is picking up a regular prescription medication but he also wants something else.)

Customer: “Can I also have some ‘Stuffy Nose Squirts’?”

(He wanted a decongestant nasal spray.)
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Looks Like They Already Had Their Drugs

New York, Pharmacy, Rude & Risque, USA | Healthy | April 19, 2018


(I have just started my first job at a local pharmacy and convenience store, and it is my third day of training. I am standing behind the counter with an older coworker of mine. We hear the door open, and look over.)

Customer: *quickly walks through the doors and to the other end of the floor, where the pharmacy is*

Me: *looking at my coworker* “Was she…”

Coworker: *taking a sip of an energy drink* “…not wearing any pants? Welcome to the job, kid.”

Me: “…”
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At Least You Know The Medicine Is Kosher

Extra Stupid, New York, Pharmacy, USA | Right | April 16, 2018


(I am the dumb customer in this instance. The store that I work at has a pharmacy in it, where I get all of my medications. The store has a policy in the pharmacy where the first three letters of the customers names are printed on the bags you pick up your prescriptions in. The first time I go to pick up a prescription there, I have never seen this before. Upon picking up my prescription, I see the first three letters of my last name.)

Prescription: “JEW.”

Me: *in genuine confusion* “No, I’m not?”
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When You Work For Them You’re Branded

Bosses & Owners, Indiana, New Hires, Pharmacy, USA | Working | April 9, 2018


(I get hired for [Popular Pharmacy Chain] and go through their training. It’s all through their computer system, with videos and quizzes. There’s a thirty-minute session on “branded greetings,” which explains how I have to say the same things during every transaction so customers always have a uniform experience at every store in the chain. I feel like a robot doing this, but I’m good at the spiel after about a week. Then, my manager pulls me aside.)

Manager: “Why are you using branded greetings?”

Me: *thinking this is a test* “Um… so that every customer gets the same treatment at every store and we deliver a uniform experience.”

Manager: “We haven’t used those in years. People said we sounded like robots, and corporate made us stop.”

Me: “Well, it’s still in the training.”

Manager: “Oh, well, you don’t have to do that anymore. I apparently have to update the training software.” *runs off*

Me: *facepalm*
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Not Passing With Flying Colors

Dublin, Employees, Ireland, Jerk, Pharmacy | Working | April 3, 2018


(I am in a well-known UK-based pharmacy and drugstore, looking for a hand cream. I am wearing ripped jeans, combat boots, and a leather jacket, and have very short hair. I smile at the staff as I walk in and set off in search of the right aisle, minding my own business. As I open a tube to smell the cream, the worker beside the door rushes up and snatches the bottle out of my hand.)

Worker: “Can you not open the products? What are you looking for?”

Me: “Oh, sorry, I was just smelling it. I’m fine, thanks.”

(I think that’s the end of it, as she stalks off. I pick up my items and turn the corner, checking out the makeup. As I swatch a lipstick tester, the same worker storms up and glares at me.)

Worker: “I said don’t open the products! You’ll have to pay for it now!”

Me: “Excuse me? This is a tester, and I haven’t even touched it yet!”

Worker: “Fine. Sit down. I’ll match a colour to you. You clearly need it; whoever matched your current foundation must be colour-blind.”

Me: *taken aback by the sheer rudeness of this woman* “Er. No, thanks.”

(I walked away, irritated, but still with some time to kill before my bus home, so I browsed some other items. I could see the worker following me closely and glaring if I so much as reached out towards a product. Eventually, I had enough. I went to the till, with her following. The girl at the checkout scanned my items and my loyalty card and told me my total. As I handed her my money, the rude worker stormed over and grabbed the iodine pen, scribbling all over my note, a smug grin on her face. I waited as nothing happened to my money, and silently fumed as I was handed my receipt. I felt her glare boring into my back as I left the shop, seriously having to bite down on my tongue to stop myself from yelling at her. I get that workers are supposed to upsell and offer assistance, but judging me outright by my appearance, being incredibly rude about my makeup, and being convinced I’m a thief with no reason is taking it a bit far.)
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Would You Like A Cosmo With Your Allergy Bran?

Holidays, Ignoring & Inattentive, Louisiana, Pharmacy, USA | Right | April 1, 2018


(It’s Easter Sunday. My parents, my grandmother, and I are coming back from an early dinner out at an uptown restaurant and we stop to pick up some prescriptions for my grandmother at an old pharmacy where the restroom is in the back room. This exchange occurs just as I exit the back room after using the restroom.)

Customer: “Excuse me. I’m looking for [Specific Allergy Brand], but I can’t find it, and this is the allergy aisle. Would it be anywhere else?”

Me: “I have no idea, sorry. Um, good luck.”

(The customer muttered something under her breath that I couldn’t hear as I was walking away. During this exchange I was wearing a cocktail dress and heels, and she looked right at me as she was asking her question.)
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It’s A Man’s World Of Pain

Australia, Ignoring & Inattentive, Melbourne, Non-Dialogue, Pharmacy, Victoria | Healthy | March 12, 2018


I have an eight-and-a-bit-month-old child, and I’ve been having some pain during sex, so I book in to see my OB-GYN.

The appointment is really straightforward and I’m told to go get a cream. I also have a birth control rod inserted whilst I’m there. I wander over to the pharmacy and hand over my script. I’m not asked for my Medicare card, but I’m asked if I have concession.

I reply no, with no more thought into the answer. I wait and collect my script and note that I’ve been charged a concession price. Not thinking too much into it, and thinking that I must have one linked to my Medicare card, I pay the $12.80 instead of $50 to $80 for my items and head back across the road.

I get the rod implanted and continue about my day, a bit perplexed how I got charged concession. It’s not until later that night when I’m reading the script again that I realise they’ve put it under the wrong name. I’m a Mrs. [My Name], and they put it under a Mr. [Same Name].

I burst out laughing that they have given a man vaginal cream and contraception, at an OB-GYN.
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A Picture Of Bad Parenting

Bad Behavior, Bizarre, Kentucky, Pharmacy, USA | Right | March 8, 2018


(I go into the store to pick up some photo prints I ordered online. Unfortunately, before I can get to the counter another customer beats me to the unmanned counter. As she approaches she immediately begins yelling.)

Customer: “CAN SOMEONE COME OVER HERE AND HELP ME?!”

(An employee approaches the counter.)

Customer: “I ordered these prints online; I need them.”

Employee: “Okay, what name are they under?”

Customer: “I don’t know; I don’t know if they made it.”

Employee: “You don’t know?”

Customer: “I used this app and it won’t send. You need to just do it.”

Employee: “I’m sorry. We aren’t allowed to—”

Customer: *sighs dramatically* “Well, what am I supposed to do?”

Employee: “You need to click on—”

Customer: “I already did that.”

Employee: “Well, try it again.”

Customer: “There, see? Now what?!”

Employee: “So, now, you need to—”

Customer: “This is stupid! I’m just going to go back to the main menu. So, what do I do from here?”

(The employee attempts several times to guide the customer through the process, and she continues to cut her off and ignore her suggestions. The customer appears to be in a huge hurry, and is obviously aggravated. Finally, after a few minutes.)

Customer: *about the app* “This is a joke. This is a total joke. Fine. Whatever. We’ll do this on Facebook.” *she takes a few minutes to find the picture she wants, all the while muttering* “I left those kids at the park. I left those d*** kids at the park… There, this picture. Can I just crop everyone out except this one person?”

Employee: “Well, what that will do is it will still be the same size and—”

Customer: “Is there any other way we can do this?!”

Employee: “You can hook your phone up to the photo kiosk, but it will download all of your photos.”

Customer: “This is ridiculous! I can’t get this Internet to work. My man is going to kill me; I left those d*** kids at the park.”

Employee: “We don’t get a good connection in the store.”

Customer: “I HAVE WI-FI.”

Employee: “We don’t have Wi-Fi here.”

Customer: “YOU MEAN I’M GOING TO HAVE TO GO OUT TO MY CAR TO GET ON THE INTERNET?!”

Employee: “You probably would have better luck in the back of the parking lot, yes.”

Customer: *stomps out while muttering* “I left those kids at the park.”

(I still can’t understand what could possibly be so important about this picture that she had to leave her children at the park to go get it!)
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Vie For A Vial

California, Crazy Requests, Jerk, Pharmacy, USA | Right | March 6, 2018


(I just started working at a small, independent pharmacy. It’s located in the downtown area of a small town that is predominantly upper-middle-class families. And with that population, we get patients in that ask for a bit more specific requests than what I’m used to. I have just started and am being trained when I overhear this conversation with my technician. Note: since we are small pharmacy, profit margins are tight, so for expensive medications, we don’t open the bottles and fill them until the patient has come to pick up and paid. We pride ourselves on customer service, doing almost anything for the customer.)

Customer: “I’m here to pick up for [Customer].”

Tech: “All right, just give me a few moments to pour these bottles into the vial.”

(She is getting over 400 tablets of the medication.)

Customer: “Let me see what you’re putting it in.”

Tech: *shows the vial* “Will this one be good for you?”

Customer: “No! That one is too tall; I’m going to spill it.

Tech: *shows different vial* “What about this one?”

Customer: “No! It’s too short; I’m going to lose it.”

Tech: *shows another vial* “This one? I can fit it in two of them.”

Customer: “I don’t want to; that’s too much!”

(This repeats for a couple minutes, going over various vials, usually the same one, multiple times, the customer making up some random excuse.)

Tech: *showing her the first vial* “What about this one?”

Customer: “Yes! That one is perfect!”

(The tech finishes up putting her medications together and the patient leaves.)

Me: “How did you handle that without freaking out?”

Tech: “I was about to punch her in her face if she said no to another one of these stupid bottles.”
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Needs To Prescribe Some Anger-Management

Germany, Jerk, Pharmacy | Healthy | March 3, 2018


(I work at a call centre for a German online pharmacy. Unlike other pharmacies, we allow customers to pre-order medicines which requires prescriptions. It should go without saying, but we’re not allowed to ship orders that contain a prescription, until the original is sent to us by a postal service. There are also no shipping costs for our customer, if there is a prescription.)

Me: “Your [Pharmacy]. You are speaking with [My Name].”

Customer: “I placed an order last week at your store and it still hasn’t arrived. Where is it?”

Me: “Oh, that doesn’t sound so good. Could you please tell me your order number?”

(The customer doesn’t have it, so I search for her by name. It takes me a while to find her, as she has a very common name and doesn’t want to give me her postal code.)

Me: “Ah, there we have you. I’m afraid your prescription for [Medicine] hasn’t arrived yet.”

Customer: “This is outrageous! I do not need a prescription for that order! Send them to me at once!”

(I try to stay cool.)

Me: “Ma’am, [Medicine] requires a prescription, by law. We cannot deliver this order until we have the original prescription.”

Customer: “Then you should at least have told me so!”

Me: “Our online store has classified this item as one that requires a prescription. You have also received an order confirmation that asks you for your prescription.”

Customer: “No, I never received a confirmation, so don’t dare lie to me!”

Me: “Uh… Ma’am, I do not understand; you received the confirmation on [date and time].”

Customer: “No, I never did; I’ll show you!”

(I can hear her typing and the sound of a mail program opening. She waits for a moment, and then she starts mumbling to herself.)

Customer: “’Dear Mrs. [Name], thank you for your order. Please send us your your original prescription by mail, so we can continue with that order.’”

(The customer wheezes angrily.)

Customer: “This is way too complicated with your store! Other pharmacies will send them to me immediately!”

Me: “Ma’am, even other pharmacies have to wait for your prescription, as [Medicine] requires one.”

Customer: “I will never order at your store ever again! I’ve never been insulted this badly in my entire life!”

(The customer called the next day. She made a new order without the prescription and asked if that was all right
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