Sometimes You Wish Customers Were Contactless
At The Checkout, England, Pharmacy, UK | Right | February 8, 2019
(I am handing out a prescription to a patient.)
Me: “That’ll be £8.40, please.”
(I see that she’s getting her card out, so I press “card payment” at the till. I am not paying that much attention and the payment goes through fine.)
Customer: “When do I put my PIN in?”
(I’m confused as the payment has already gone through.)
Me: “The payment has already gone through contactless, and here is the receipt.”
Customer: *getting visibility upset* “I do not have that! How can it go through when I haven’t put my PIN in? Let me have a look at that receipt now. There’s no way I could have paid for that; I haven’t put my PIN in.”
(I check the receipt and notice it’s been paid using a specific credit card, which is different from the card she has in hand. I show her the card and receipt number.)
Me: “You put your purse too close to the contactless machine.”
Customer: “But I didn’t put my PIN in; I did not authorise this transaction!”
Me: “This is a new thing in the banks are doing to make transactions a little bit quicker. It only covers payments under £30.”
Customer: “But I did not authorise this transaction! I did not want to pay with that card! I don’t want this ‘contact list’ nonsense!”
Me: “If you don’t want contactless, you have to speak to your bank.”
Customer: “I certainly will be. I do not want this ‘contact list’ nonsense. Anyone could steal my money.”
(As she is getting upset about something I can’t help her with, I try to end the conversation.)
Me: “Here’s your prescription that has been paid for. Good luck with the bank!”
(She said thank you for the prescription, but continued to rant about how she should have to use a PIN number, how contactless is stupid, and how the bank is making it easy to steal money.)
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