Needs Poster-Board To Smash Your Head Through
Pharmacy | Right | February 19, 2016
(A customer is making a purchase, which has been going normally until the end.)
Me: “All right, that’ll be [amount].”
Customer: “What? That poster-board was supposed to be $4.99.”
(I go with her to check the price marked on the shelf.)
Me: “This is where it was supposed to go; someone put it in the wrong place.”
(I indicate the $8.99 shelf tag; assuming that she wants a $4.99 pack, I grab one and return to the front, to which she does not object. I void out the more expensive pack and ring up the other. After I finish ringing it up…)
Customer: “That’s not the poster-board I want.”
Me: “It’s the pack that’s $4.99.”
Customer: “Well, you don’t have to be so rude about it. Just void that and I’ll pick out the poster-board.”
Me: “All right, your other items will be six—”
(I’m cut off by the customer walking away to pick out her poster-board without finishing the sale for her other items, with three customers waiting in line behind her, and no other cashiers on duty. Fortunately, the other register hasn’t been closed out yet, so I can still ring them up somewhere. She finally returns with the poster-board she wants, but I need manager approval because of all the voided items.)
Me: *over the PA, right in front of her* “Manager approval at the front, please.”
Customer: “Why isn’t the sale going through?!”
Me: “I need approval because of all the voids.”
Customer: “You could have said something!”
(Finally, my manager can pass the sale through, with the customer complaining about my service the whole time; my manager promises to have a talk with me over it. Once the store is empty…)
Manager: “So… from how she was acting, I’m guessing she was already in a b***h-fit when she came in?”
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