Unhealthy Expectations
Crazy Requests, Louisiana, Office, USA | Healthy | December 22, 2017
(I work in home health and we get calls like this a lot surprisingly
Me: “Thank you for calling [Agency]. This is [My Name]; how may I help you?”
Caller: “Hi, I’m a nurse, and my [family member] needs care, but they only want me to take care of them. Is there any way we could go through you and have only me take care of them?”
Me: “Yes, if you fill out an application and we hire you. But you would have to see more patients in a week than just your [family member].”
Caller: “Oh, no, I just want to take care of [family member] and no one else. I have a job already. I would just need to be paid for my [family member]. How would they be able to request me after being admitted to your agency?”
Me: “The only way is to be hired here to see patients.”
Caller: “But I have a job already; I don’t need to be hired. And I can’t see other patients, only my [family member].”
Me: “So you want to use our facility, our resources and supplies, see no one else, AND you want us to pay you?”
Caller: “Yes, exactly.”
Me: “Sorry, we don’t do that here. Try [Other Home Health Agency].”
(No other home health agency does that either.)