Systematic Failure
Pharmacy | Working | August 5, 2015
(I make a quick stop to pick up an over the counter allergy medication, and after a minute or two of choosing between two brands it’s finally my turn.)
Me: “I’ll take two boxes of the Claritin D, please.”
Tech: “Certainly. I just need your ID.”
(After a few minutes she still hasn’t given it back, and is looking confused.)
Me: “Um, is something wrong?”
Tech: “Well, the computer isn’t finding you in the system.”
Me: “Oh! I’ve never been here before. I’m not in the system.”
Tech: “Don’t worry, I’ll find you in it. This is your correct birth date?”
Me: “Yes, but I’ve never—”
Tech: “Don’t worry! I’ll find you!”
(This continues for TWELVE MINUTES before she goes to speak with the pharmacist, and I quickly cut in.)
Me: “I AM NOT IN THE SYSTEM. I have never been to this store before. You can’t look me up!”
Pharmacist: “…[Tech], you need to enter her in as a new patient, not try to look her up.”
(It took me almost twenty minutes to check out!)
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