Remained Unchanged Throughout
CHARITY, RETAIL | RIGHT | MAY 28, 2015
(While volunteering at the local Habitat for Humanity ReStore, I notice a middle-aged man walk up to the cashier and hand him a $20 bill. He is buying a $2 tire gauge, normally priced at twice that amount. I overhear the exchange.)
Cashier: “Excuse me, sir, do you have anything smaller?” *gestures at nearly empty money jar* “Our cash register isn’t working and I don’t think we have enough change in here to cash a 20.”
Customer: “But it’s legal tender.”
Cashier: “Yes, but we don’t have sufficient change.”
Customer: “It’s enough, isn’t it?”
(This goes on for about five minutes, with the cashier clearly attempting to keep his cool. Finally, he gives up.)
Cashier: “Here.”
(He reaches into his own wallet and pulls out $20 in fives and ones, takes $2 and gives the remaining $18 to the customer. The customer counts the money in his hands, then attempts to take the $2 sitting on the table.)
Cashier: “Hey, what are you doing?”
Customer: “You only gave me $18. I gave you a 20.”
Cashier: “Yes, but you want to buy this gauge, don’t you? It cost $2, so I took that out.”
Customer: “How do I know you didn’t short change me?”
(At this point, the cashier is about ready to explode. He grabs the cash and clearly counts the amount out. It amounts exactly to $20.)
Cashier: “There, you did get exact change. Now I will need $2 for the item.”
Customer: “I want a discount for the trouble you put me through.”
Cashier: *exasperated* “The item normally cost $4. You are getting it at half off. Now, is there anything else I can do for you?”
Customer: “No, that’s all. I ought to complain for the amount of time this took. Now I’m late.”
(He grabbed the tire gauge and left. I saw him, about two hours later, still wandering about the store.)
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