Because There Is No One Else Sick Today Except You
Bad Behavior, Medical Office, Patients, Pennsylvania, USA | Healthy | June 21, 2018
(This takes place in a busy OB/GYN clinic. I’m a provider, one of four who are scheduled to see five or six patients per hour. We run all day to stay on schedule. A notoriously needy patient calls the front desk staff.)
Patient: “I have my appointment card and it says three, but I’m pretty sure my appointment was for one… Can you check?”
Clerk: “Looking in the computer, you’re scheduled for three, so we’ll see you then!”
(The patient over the years has scammed the private phone number for the patient care area, and calls.)
Patient: “I have an appointment for three, but I’m really sure I am supposed to come at one… You can see me, right?”
Nurse: “No, we are booked solid. We’ll see you at three!”
(Of course, the patient arrives at one. The desk clerk tells her we will see her at three. She sits in the waiting room and complains to everyone around her. Since we share a waiting area with a large family practice clinic and a couple of specialties, this gives her lots of opportunities. The poor desk clerk begs us to get her in early; initially we refuse, but after an hour, I have a teeny break in my schedule, so I relent. She smirks as the nurse brings her to the exam room. I do her routine visit. On the way out
Patient: “Oh, [My Name], I knew I could count on you; you’re always so nice to me.”
Me: “Well, [Patient], it turned out I had one opening in my schedule. The person scheduled for this time didn’t come, because she lost her baby.”
Patient: “Oh, [My Name!] Why did you tell me that?! Now I feel bad!“
(Can’t have that, can we?)