Artificial Unintelligence, Part 2
CALL CENTER | RIGHT | AUGUST 1, 2014
Me: “Welcome to the support team. You’re speaking with [My Name]. How can I help you today?”

Caller: “Check claim status.”

(I realise he thinks I’m a recording.)

Me: “Not a problem, sir. Can I ask which service your claim was for?”

Caller: “Skip questions.”

Me: “Um… sir, I do need to know the details of your claim so I can track it?”

Caller: “Eugh! Stupid machine… SKIP questions!”

Me: “Um.. I’m sorry, sir, but I’m not a machine. I need to know—”

Caller: “Main menu!”

Me: “Sir, I’m not a recording. I can help with your enquiry, but I have to ask a few questions first.”

Caller: “Oh, thank god. A person!”