Out Of Brain Cells
PHARMACY | WORKING | MAY 22, 2012
(At the pharmacy where I work, I do a lot of training of new employees. This day’s trainee is particularly slow on the uptake.)
Me: *to new employee* “Now, when the customer pays in cash and just hands you a bill, you should repeat back to them how much they gave you. For example, when a customer gives you a $20 bill, you say, ‘Out of $20,’ as you make change.”
(This is a technique to help avoid after-the-fact disputes about the denomination of the bills customers hand over.)
New Employee: “Got it.”
(The customer walks up and pays cash, handing him a $20. The new employee says nothing.)
Me: *to new employee* “What are you forgetting?”
New Employee: “Um…”
Me: “Say the amount they gave you.”
New Employee: “Oh, right…”
(The next three customers all pay cash, and as they each fork over a crisp clean $20 bill, the new employee performs flawlessly, verifying that it is indeed “Out of $20” with each transaction. I think he’s finally gotten it down until the fourth customer.)
New Employee: “That will be [price].”
Customer
#4 : *hands over credit card*
New Employee: “Out of $20!”
Me: *facepalm*