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florida80 · 06-16-2020

Maybe They Should’ve Consulted Their Brain

Employees, Extra Stupid, Medical Office, USA | Working | May 13, 2020

I work for a large doctor’s office that offers several specialized clinics; said clinics are the only ones that do these things within several hundred miles and as such, they do all their own EVERYTHING, including scheduling their own patients.

I am the main line of the building, so I get a lot of phone calls and have to triage and decipher where the patients need to go — whether it’s a basic thing I can do, or if it goes to one of these special clinics. So, I have some basic questions that I ask when people are vague. This one, though…

My phone rings.

Me: “[Doctor’s Office], how can I help you?”

Referring Doctor’s Office: “I’d like to set up a consult for a patient.”

Me: “Okay, for what exactly?”

I’m hoping they’ll narrow down a test or exam type.

Referring Doctor’s Office: “For a consultation.”

Me: *Totally done* “Okay… but like, for what?”

I had to force them to dig deeper into patient complaints and symptoms to get a diagnosis, to find that they DID need one of the special clinics.

06-16-2020	#463
florida80 R11 Độc Cô Cầu Bại Join Date: Aug 2007 Posts: 113,793 Thanks: 7,446 Thanked 47,172 Times in 13,137 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s) Quoted: 511 Post(s) Rep Power: 162	Maybe They Should’ve Consulted Their Brain Employees, Extra Stupid, Medical Office, USA \| Working \| May 13, 2020 I work for a large doctor’s office that offers several specialized clinics; said clinics are the only ones that do these things within several hundred miles and as such, they do all their own EVERYTHING, including scheduling their own patients. I am the main line of the building, so I get a lot of phone calls and have to triage and decipher where the patients need to go — whether it’s a basic thing I can do, or if it goes to one of these special clinics. So, I have some basic questions that I ask when people are vague. This one, though… My phone rings. Me: “[Doctor’s Office], how can I help you?” Referring Doctor’s Office: “I’d like to set up a consult for a patient.” Me: “Okay, for what exactly?” I’m hoping they’ll narrow down a test or exam type. Referring Doctor’s Office: “For a consultation.” Me: Totally done “Okay… but like, for what?” I had to force them to dig deeper into patient complaints and symptoms to get a diagnosis, to find that they DID need one of the special clinics.