Not Meeting The Bar For Customer Service

Employees, Extra Stupid, Ignoring & Inattentive, Missouri, Restaurant, Saint Louis, USA | Working | May 21, 2020


I deliver for an app-based food/item delivery service, and I get an order to pay for and pick up from a Mexican restaurant I have never been to before. I head in and they seem busy with a group that has shown up early so I figure that, like most places, the carryouts are handled at the bar, so I stand by the bar and wait.

For fifteen minutes, I wait, periodically meeting the eyes of several of the waitstaff as they pass and serve the people in the front, and some who go back to the back where I assume the large party is seated. At no point does anyone acknowledge me and no one seems to be working at the bar. After I realize how much time has passed, I head to the host stand and stand there for five minutes. Then, a woman walks up to me.

Hostess: “How many?”

Me: “No, um, where do I pay for and pick up a to-go order?”

Hostess: “Over at the bar.”

The hostess waved for me to follow. I stared off into space as if I were breaking the fourth wall in a sitcom.