Tier One Will Leave You In Tears

Canada, Employees, Lazy/Unhelpful, Non-Dialogue, Tech Support | Working | June 11, 2020


Some days I worry about the course of our society.

I call a company for tech support on their product, as I’ve been having issues that I just can’t solve myself.

After the customary wait, and after sorting through a million phone choices designed to weed out those too inept or not stubborn enough to get a live person, I finally get someone to talk to.

Information is exchanged: name, date, rank, and serial number, status of the first born child, third moon of Jupiter’s equinox date. You know, the standard “tech support opening questions.”

Finally, what feels like a half-hour after starting the call, the tech support worker finally asks, “What is the problem?” and I explain it. Basically, I’m asking how to reboot a device.

The tech support on the other end pauses for a minute, hmms, and haas. Finally, I get this beauty of a comment.

“I’m sorry, you can’t do that. Nope, no way to do it. It’s impossible. Would you like me to look it up for you to find out if it can be done?”

No. No, I don’t want you to look it up. I called you, spent all this time trying to talk to you… No, I don’t want you to look it up. I’ll just sit here and talk to you for the charm of your personality, Mr. Tech Support Guy.

A quick transfer to someone higher up the chain and my problem is fixed, in less time than it took for tier one to ask me if “I wanted him to look up my issue.”