Triple Burger, Triple Stupid

Employees, Fast Food, Ignoring & Inattentive, Pennsylvania, USA | Working | June 12, 2020


I am at the drive-thru of a local fast food place, stopping to get myself a quick meal before work.

Worker: “Hi, welcome to [Fast Food Place]. How may I help you?”

Me: “Hi, I would like a double combo, large size, with lettuce and onion, and no cheese.”

The worker puts my order on the screen. I notice he has put the combo up as one WITH cheese.

Me: “Excuse me, I wanted that combo without cheese.”

Worker: “Sorry about that.”

He corrects the entry and it now clearly says, “NO cheese,” in red lettering.

Worker: “Will that be all today, sir?”

Me: “That’ll be everything.”

Worker: “Your total comes to $10.05 today, sir.”

I pull over to the window and give him the money. He immediately hands me my drink.

Worker: “Your food will be out in a moment, sir.”

He goes into the kitchen, and about a minute later he comes back to the window.

Worker: “Did you order the double with cheese?”

Me: “No. My order was a double with lettuce and onion, and without cheese.”

Worker: “Okay, one moment, sir.”

He goes back and grabs a sandwich from the rack.

Worker: “Here you are, sir.”

I check the sandwich to make sure it is correct, and then call him back when I notice it is not.

Me: “Excuse me, this is not at all what I ordered.”

Worker: “Are you sure, sir?”

Me: “I ordered a double with lettuce and onion, and no cheese. This is a triple — a plain triple with nothing on it.”

Worker: “I’m sorry, I can have a new one ready for you in about five minutes.”

Me: “No, I’m really tight on time and I need to be at work in ten minutes. Please remove one of the patties from this burger and put lettuce and onion on it, and I’ll be satisfied.”

I give the burger back to the worker. On his way to the kitchen, his manager stops him to talk, and he is visibly upset. The worker returns soon after.

Worker: “I am very sorry for that, sir. Here’s your burger. Have a good day.”

As I left the drive-thru window, I could faintly hear yelling from the kitchen. I checked the burger again and noticed that it had the lettuce and onion on it now, but it was still a triple. I’m fairly positive at that point that the manager made him upgrade my meal at no charge to make up for his stupidity in handling my order. I have not been back there since.