Prescribing Perspective
Pharmacy | Right | April 16, 2013
Me: “How may I help you, ma’am?”
Customer
#1 : “I’m picking up a script for [name].”
(I proceed to look it up. However, the system alerts me that we do not have anything ready.)
Me: “I don’t see that we have anything ready for you, ma’am.”
Customer
#1 : “What do you mean, you don’t have anything! They called two days ago!”
Me: “I apologize, ma’am. If a prescription sits on our shelf for too long, we have to put it back on our stock shelf.”
Customer
#1 : “It’s only been a week! That’s just stupid! Give me back my script! I’ll go to [rival store]! Only one week! Absurd!”
(I escort her to my co-worker, so that I may help the other customers in line.)
Customer
#2 : “Oh, honey, I think I may have done the same thing and waited too long; can you check?”
Me: “Certainly, sir.”
(I check, and indeed his was placed back to stock as well.)
Me: “Yes, sir, I’m afraid so.”
(Customer
#2 speaks loud enough for everyone to hear.)
Customer
#2 : “Oh, shoot. IT’S PURELY MY FAULT FOR FORGETTING, EVEN AFTER Y’ALL WERE SO NICE TO CALL ME TWICE. Thank you, sugar; I’ll go talk to [co-worker].”