Allergic To Common Sense, Part 12
Health & Body, Restaurant, USA, Washington DC | Healthy | November 15, 2017
(I’m a manager for a popular casual restaurant. I receive a phone call from an upset customer.)
Caller: “Why don’t you offer allergy menus? My daughter almost died from eating calamari! Why would you serve her something that she is allergic to, and she’s pregnant!”
Me: “I do apologize for your daughter’s condition and we do offer a dozen different types of menus which do include an allergen menu, nutritional menus, large print menus, etc.”
Caller: “How am I supposed to know you have these menus?!”
Me: “Did you ask? Also, if your daughter knew she was allergic to calamari, why would she order it?”
Caller: “She didn’t know she was allergic to it! That’s why I was asking about the allergen menu!”
Me: “Okay, so, if she doesn’t know that she is allergic to calamari, how are we supposed to know?”
Caller: *realizes the paradox* “Well, she’s pregnant and I am really scared.”
(I’m a mom of two.)
Me: “I understand you are scared and when a person is pregnant their body goes through a lot of changes; consult with the doctor and I hope she will be okay.”
(I never got a call back I wonder if she still thinks we should automatically know if someone is allergic to something.)
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