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florida80 · 03-02-2022

Who Traumatized This Poor Tech?!
Bad Behavior, Employees, Insurance, Money, Pennsylvania, Pharmacy, Pittsburgh, USA | Healthy | January 26, 2022
Due to a variety of circumstances, our health insurance benefits come from my husband’s former (lousy) employer. They have switched to a new plan that is horrible. I signed us up for a plan from the marketplace but we are forced to keep the current plan for a month. I need to pick up a refill on my husband’s medication and it’s less than a week before Christmas.

Me: “I’m here to pick up a prescription for [Husband].”

Tech: “Sure. Can I get a date of birth?”

She enters the date of birth and freezes, staring at the computer. Finally, she starts to speak.

Tech: “Um, yeah, so, uh, we, we got his inhaler. It, um, it came in today.”

Me: “Okay?”

Tech: “So, it’s um, the insurance…”

Me: “I assume it’s more expensive under this plan.”

Tech: “Uh, yeah. It’s $405.00.”

Me: “Holy s***. Okay.”

Tech: “So, do you want it?”

Me: “It’s not that I want it. It’s that he needs it, so… yeah.”

Tech: “It’s $405.00.”

Me: “Yes.”

Tech: “Hang on. I’m trying to figure this out.”

Me: “This is horrible insurance. It just started at the beginning of this month and we have new insurance starting next month. I know that’s why. It doesn’t matter about the details.”

Tech: “HANG ON! I’M TRYING TO FIGURE THIS OUT!”

I stand there, stunned.

Tech: “They are saying you haven’t reached your deductible yet. Your deductible is—”

Me: *Interrupting* “I know. This plan started this month. We have a new plan for next year. We will never reach the deductible.”

Tech: *Almost yelling* “I know it’s almost Christmas. I can’t help it!”

Me: “Unless you are actually an insurance company executive in disguise, it’s not your fault. Are you ready for my card?”

Tech: “MA’AM! IT’S $405.00!”

The pharmacist, who had been helping another customer, comes over.

Pharmacist: “It’s fine, [Tech]. She’s not upset. She’s not yelling. Just ring her up.”

Tech: “IT’S NOT MY FAULT!”

Pharmacist: “I know. But she’s not mad at you. Just move and I’ll finish up.”

Just then, the store manager and a security guard come RUNNING toward us.

Manager: “Did they get away?”

Pharmacist: “Who? What’s going on?” *Pauses* “OH, MY GOD! [TECH]! Did you hit the panic button?!”

Tech: “Yes, she was upset.”

Pharmacist: “She was shocked at the price but she was not a problem.”

Manager: “What’s going on?”

Pharmacist: “This lady was picking up a refill. Last month it was $45. The new insurance price was $405.00”

Manager: “HOLY S***!”

Pharmacist: “That’s what the customer said, but she was much quieter about it. She wasn’t yelling or upset. She was just very surprised. I’m going to have a talk with [Tech]. There’s no issue here. You guys can leave.”

He manages to finish things up and I pay. All the while, the manager and security guard stand there, staring at me.

Pharmacist: “Ma’am, I’m really sorry about all this. You did nothing wrong.”

Me: “Look, don’t be too hard on her. I’m going to assume that most people scream at her for things like this. I was expecting the price to have gone up — maybe not by 800% but up. I’m sorry if she thought I was yelling.”

Pharmacist: “You were fine. I think she just needs to take her break now.”

I sincerely hope she calmed down during her break.

03-02-2022	#18
florida80 R11 Độc Cô Cầu Bại Join Date: Aug 2007 Posts: 112,613 Thanks: 7,322 Thanked 46,141 Times in 12,815 Posts Mentioned: 1 Post(s) Tagged: 0 Thread(s) Quoted: 511 Post(s) Rep Power: 139	Who Traumatized This Poor Tech?! Bad Behavior, Employees, Insurance, Money, Pennsylvania, Pharmacy, Pittsburgh, USA \| Healthy \| January 26, 2022 Due to a variety of circumstances, our health insurance benefits come from my husband’s former (lousy) employer. They have switched to a new plan that is horrible. I signed us up for a plan from the marketplace but we are forced to keep the current plan for a month. I need to pick up a refill on my husband’s medication and it’s less than a week before Christmas. Me: “I’m here to pick up a prescription for [Husband].” Tech: “Sure. Can I get a date of birth?” She enters the date of birth and freezes, staring at the computer. Finally, she starts to speak. Tech: “Um, yeah, so, uh, we, we got his inhaler. It, um, it came in today.” Me: “Okay?” Tech: “So, it’s um, the insurance…” Me: “I assume it’s more expensive under this plan.” Tech: “Uh, yeah. It’s $405.00.” Me: “Holy s**. Okay.” Tech: “So, do you want it?” Me: “It’s not that I want it. It’s that he needs it, so… yeah.” Tech: “It’s $405.00.” Me: “Yes.” Tech: “Hang on. I’m trying to figure this out.” Me: “This is horrible insurance. It just started at the beginning of this month and we have new insurance starting next month. I know that’s why. It doesn’t matter about the details.” Tech: “HANG ON! I’M TRYING TO FIGURE THIS OUT!” I stand there, stunned. Tech: “They are saying you haven’t reached your deductible yet. Your deductible is—” Me: Interrupting* “I know. This plan started this month. We have a new plan for next year. We will never reach the deductible.” Tech: Almost yelling “I know it’s almost Christmas. I can’t help it!” Me: “Unless you are actually an insurance company executive in disguise, it’s not your fault. Are you ready for my card?” Tech: “MA’AM! IT’S $405.00!” The pharmacist, who had been helping another customer, comes over. Pharmacist: “It’s fine, [Tech]. She’s not upset. She’s not yelling. Just ring her up.” Tech: “IT’S NOT MY FAULT!” Pharmacist: “I know. But she’s not mad at you. Just move and I’ll finish up.” Just then, the store manager and a security guard come RUNNING toward us. Manager: “Did they get away?” Pharmacist: “Who? What’s going on?” Pauses “OH, MY GOD! [TECH]! Did you hit the panic button?!” Tech: “Yes, she was upset.” Pharmacist: “She was shocked at the price but she was not a problem.” Manager: “What’s going on?” Pharmacist: “This lady was picking up a refill. Last month it was $45. The new insurance price was $405.00” Manager: “HOLY S***!” Pharmacist: “That’s what the customer said, but she was much quieter about it. She wasn’t yelling or upset. She was just very surprised. I’m going to have a talk with [Tech]. There’s no issue here. You guys can leave.” He manages to finish things up and I pay. All the while, the manager and security guard stand there, staring at me. Pharmacist: “Ma’am, I’m really sorry about all this. You did nothing wrong.” Me: “Look, don’t be too hard on her. I’m going to assume that most people scream at her for things like this. I was expecting the price to have gone up — maybe not by 800% but up. I’m sorry if she thought I was yelling.” Pharmacist: “You were fine. I think she just needs to take her break now.” I sincerely hope she calmed down during her break.