A Bitter Pill To Swallow
Pharmacy | Working | November 23, 2013
Me: “Hi, I’m here to pick up my prescription.”
Pharmacist: “What’s the name?”
Me: “[Name], that’s [N-A-M-E].”
Pharmacist: “[N-A-M-E]?”
Me: “Yes.”
Pharmacist: “We don’t have a prescription under that name.”
Me: “Could you look again? It should have been sent over from [School] this morning.”
Pharmacist: *without checking* “We don’t have it.”
Me: “Could you check your computers to see if you got the order?”
Pharmacist: *checks computer* “Oh! Yeah, we got the order. [Medicine] has been backordered for weeks, so no one has it.”
Me: “I see. So, you just didn’t fill the order?”
Pharmacist: “Yeah. We couldn’t.”
Me: “And you didn’t call the number in my file or my doctor to let them know the medication wasn’t available?”
Pharmacist: “We can’t just call EVERY person who orders this! That would take forever!”
Me: “So it’s better that EVERY person who needed that medication should come all the way down here just to hear that their prescription can’t be filled?”
Pharmacist: “Yeah.”
Me: *furious*
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